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 Ordering
Order from the website at www.1vest.com
Order via phone Toll Free 866-KFS-1903
Order with check, money order or approved Purchase Orders:
Kinetic Fitness Systems
Order Processing
821 NW Flanders Suite 240
Portland OR 97209
Special Orders
Not seeing what you want? No problem! Certain sizes or modifications (such
as school logo sewn on) are available as Special Orders. Pricing will
be set on a case by case basis and full product warranties apply. However,
the Return Policy does not apply to Special Orders.
Large or Group Orders
Custom packages and pricing are available for large orders not listed
on the website. Call 866-KFS-1903 to talk with a sales agent.
Terms
All orders must be paid in advance before shipping. We accept most major
credit cards. We can accept company checks but they must clear our bank
before shipment.
Back Order
Products or certain sizes of products may be out of stock from time to
time due to popular demand. You will be charged only for those items that
ship and we will automatically back order and ship products when they
become available. If for any reason the products are unavailable for 30
days or more from original order, we will contact you to verify the order
before processing.
Returns
Please contact Customer Service for a Return Material Authorization (RMA)
number. Let us know if you want us to credit the card used to place the
order or send you a refund check. If you'd like an exchange, let us know
what you want when you return the item. Refunds will be issued within
10 business days upon receipt of product at Kinetic Fitness Systems.
Cancelled Orders
If you wish to cancel an order, please contact Customer Service at 866-KFS-1903
so we can stop the order. Please note that if an order has already been
shipped, you will be responsible for any shipping charges incurred TO
and FROM your location even if the package is refused.
Internet Security
We use Secure Sockets Layer (SSL) encryption when transmitting and receiving
your information over the Internet and state-of-the-art server and information
security systems to store your information. All customers have the option
of placing a phone order by calling us toll free 866- KFS-1903
APO and FPO addresses
All of our products can ship to APO and FPO addresses.
Shipment Damage
Prior to accepting delivery please examine the shipping cartons for any
sign of damage. Be sure to have the driver note any damage on the delivery
receipt before you sign for the items and contact us immediately if there
is a problem.
Shipment Carriers
Most orders are shipped via UPS, USPS or FedEx. Shipping Rates: The shipping
rates for many items we sell are weight-based. To reflect the policies
of the shipping companies we use, all weights will be rounded up to the
next full pound. Shipment
Hold
Orders are marked “On Hold” for several reasons. For example an item may
be backordered, or there may be a discrepancy in the order or the credit
card billing address. Whenever this occurs we place the order on hold
until we can contact you via email or phone to clear up any confusion.
Shipment to Multiple Addresses
You can only ship to one address each time you checkout.
If you are shopping for people at different addresses, you will need to
place each order separately or contact Customer Service at 866-KFS-1903.
Shipment Address Validation
Addresses will be compared against the US Postal Service
database of valid addresses. We will contact you if there any typos or
errors found..
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